Q:  What kind of products can you manufacture?
A:  We are now producing a new product called “Auto Car Umbrella” that can protect your car from the sunshine and easily cool down the temperature inside your car.

Q: Can customer order customized products?
A: YES. We can offer. For any details, please send us an email: Deals@Deals.RE

Q: Can you print my picture or logo on the products? 
A: YES. We can.

Q: How long will it take to manufacture my goods?
A: For small order, 1-2weeks. For big order, 3-4weeks

Q: How to test the quality in your factory?
A: 1 yearOur QC team will aerate the products to test it for 24-48 hours.

Q: How many years warranty your company can offer for the products?
A: We 1-year quality warranty.

Q: Which way you can ship the goods?
A: Shipment can be arranged by sea or by air. It takes 7-10 days via Air and 18-45 days by sea. all the shipping cost should be paid by buyer.

Q:  When will you ship out goods for customer?
A: After we get 50% deposit, we will begin to manufacture, then we will inform customer the lead time. Once received the balance  we will ship out goods .

Q: What should I do if the goods can’t reach on time?
A: We will inform our customer in advance if there is any delay.

Q: Do you have any insurance when send goods?
A: We purchase the insurance for goods during shipping.

Q: Which way customer can make payment for the orders? 
A: We accept Paypal & wire transfer & Western Union.

Q: Will you send an invoice to me for the payment?
A: Yes, we will send you invoice for your payment purposes.

Q: What currency do you accept?
A: We accept currencies like USD,AUD,EUR,HKD etc.

Q: How can I know my order is processed successfully?
A: Our online sales will keep you update for your order.

Q: How to install the product in destination?
A: You will find installation manual in each package. Or you still can contact our sales team to guide you how to install the products.

Q: Any service to help customer install the products?
A: We have online sales and support team stand by, and you can contact them to install the products.

Q: What do I repair the product if it breaks?
A: Minor cuts or punctures do not affect the performance when the inflatable products are displaying. For extensive damages, factory repair service are available at very little charges.

Q: For any question, how long your side will reply to me?
A: All coming emails and faxes will be replied within 12 hours.

Q: Through which way I can contact you?
A: You can get in touch with us through email, and others chatting tool: Skype, Live Chat.

Q: What’s your advantage of your products compared with others?
A: We have OC team who double-check and test each single product before sending to you.

Q: Which certificate does your company have?
A: We have Certificate of CE,FCC.

Q: Do you offer free sample?
A: Sorry, we don’t. Customer need to pay for every goods.

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